Getting through customs after hours can be easy and complicated, it just depends. Late flights or other delays unexpectedly get in the way. If there is a delay on the flight, you give us a call and we will have everything worked out before you're in the air. Once you land, we will be there to pick you up in the baggage claim.
We know its not your fault that your flight is delayed, but you still have to deal with the consequences. We work with you to minimize that impact. Our operations team has moved thousands of passengers over their years. We are so experienced, we can almost predict which flights will have delays. If we can't get you through, we will offer a full refund or can schedule you for transport the next morning.
Our experienced team have a variety of strategies to manage getting you through customs. We've already conducted an internal evaluation and risk assessment of the whole process. We know what works and what doesn't. We have around ten tried and true strategies to get you through customs.
The customs houses used to be open later before hurricane Maria and Irma in 2017. Since then, some of the customs houses were destroyed and have been operating out of temporary buildings. It is not clear when or if expanded hours will be reinstated. Much of Tortola is still rebuilding.